Customer Service Operations Analyst

Johnson Controls Inc

Marinette, WI, US
Base: $76,000-$95,000; bonus/equity: not specified...
Onsite
Bs in business or related field
4+ years ci/data analytics experience
3+ years database/data model experience
Johnson Controls Inc is seeking a Customer Service Operations Analyst to join their Continuous Improvement & Analytics team in Marinette, WI, or Lubbock, TX. The role focuses on utilizing data analytics and visualization tools to enhance customer service operations and improve decision-making processes

Job Summary

  • The role involves using data mining, statistical analysis, and visualization tools to derive actionable insights for the Customer Service Department.
  • Candidates will develop automated scorecards, dashboards, and AI integration platforms to improve reporting consistency and operational efficiency.
  • This is an on-site position requiring 5 days per week in either Marinette, WI or Lubbock, TX with a 5% travel rate to similar factories.

Matching Summary

Match Score: 85

Johnson Controls Inc is seeking a Customer Service Operations Analyst to join their Continuous Improvement & Analytics team in Marinette, WI, or Lubbock, TX. The role focuses on utilizing data analytics and visualization tools to enhance customer service operations and improve decision-making processes.

Salary

Base: $76,000-$95,000; Bonus/Equity: Not specified; Benefits: Competitive benefits package included

Skills & Requirements

Must-have

  • BS in business or related field
  • 4+ years CI/data analytics experience
  • 3+ years Database/Data Model experience
  • Python and SQL proficiency
  • PowerBI and DAX expertise
  • Snowflake and PostgreSQL knowledge

Nice-to-have

  • Salesforce experience preferred
  • SAP/JDE system knowledge
  • Kaizen facilitation skills
  • AI integration platform development
  • Dimensional modelling techniques

Key Requirements

  • Bachelor's degree in business or related field
  • 4+ years total experience in CI/data analytics
  • 3+ years experience in Database, Data Model, and Data Warehouse
  • Strong spoken and written communication skills

Work Rights

Not specified

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