Customer Service Specialist- Ocs

Carl Zeiss Pty Ltd

Bangalore, India
On-site
Provide detailed product information
Assist with order status inquiries
Resolve refund and exchange requests
Provide detailed and accurate information about ZEISS spectacles and other optical products, helping customers make informed decisions based on their preferences and needs

Job Summary

  • Provide detailed and accurate information about ZEISS spectacles and other optical products, helping customers make informed decisions based on their preferences and needs.
  • Assist customers with tracking their online orders and provide timely updates on delivery statuses.
  • Address and resolve inquiries regarding refunds, exchanges, or returns, ensuring smooth processes and customer satisfaction.

Matching Summary

Provide detailed and accurate information about ZEISS spectacles and other optical products, helping customers make informed decisions based on their preferences and needs.

Skills & Requirements

Must-have

  • Provide detailed product information
  • Assist with order status inquiries
  • Resolve refund and exchange requests

Nice-to-have

  • Customer-centric approach
  • Excellent communication skills

Key Requirements

  • ZEISS spectacles and optical products knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter