Manager, Implementation, Hr Services / Peo

rippling

Remote
Base: 91,800.00 - 171,000.00 usd py depending on u...
Fully remote
Customer success leadership
Team coaching and mentorship
Cross-functional collaboration
Rippling is seeking a seasoned customer success leader to join their remote Implementation team as a Manager. The role involves coaching a team of Implementation Managers, overseeing customer onboarding, and collaborating with various departments to enhance the customer experience

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance functions, automating the entire employee lifecycle.
  • The role involves coaching a team of Implementation Managers, resolving customer escalations, and collaborating with Sales, Product, and Engineering teams.
  • Rippling offers competitive salary, benefits, equity, and is committed to diversity, inclusion, and reasonable accommodations.

Matching Summary

Match Score: 85

Rippling is seeking a seasoned customer success leader to join their remote Implementation team as a Manager. The role involves coaching a team of Implementation Managers, overseeing customer onboarding, and collaborating with various departments to enhance the customer experience.

Salary

Base: 91,800.00 - 171,000.00 USD per year depending on US tier location; Bonus/Equity: Equity included; Benefits: Competitive benefits

Skills & Requirements

Must-have

  • customer success leadership
  • team coaching and mentorship
  • cross-functional collaboration
  • customer onboarding management
  • process improvement and streamlining
  • performance tracking and metrics

Nice-to-have

  • ruthless prioritization and time management
  • can-do attitude
  • flexibility to scale and change
  • strong attention to detail
  • problem solving skills

Key Requirements

  • 5+ years SaaS experience
  • 2+ years team leadership experience
  • experience in professional services or implementation

Work Rights

Not specified

Tailored Resume

Cover Letter