Client Experience Manager

Brunello Cucinelli S.p.A

New York, NY, United States
Base: starts at $50,000; bonus/equity: not specifi...
5-7 years crm or client experience
Luxury fashion industry background
Crm system proficiency (salesforce)
This role supports the cultivation of human-centered relationships by designing refined frameworks and bespoke gifting approaches for clients

Job Summary

  • This role supports the cultivation of human-centered relationships by designing refined frameworks and bespoke gifting approaches for clients.
  • The position requires translating CRM insights into simple, human-centered practices that enrich daily boutique interactions across North America.
  • Brunello Cucinelli offers a competitive benefits package including health insurance, 401K, and paid time-off alongside the base salary.

Matching Summary

This role supports the cultivation of human-centered relationships by designing refined frameworks and bespoke gifting approaches for clients.

Salary

Base: Starts at $50,000; Bonus/Equity: Not specified; Benefits: Health/dental/life insurance, 401K, PTO

Skills & Requirements

Must-have

  • 5-7 years CRM or client experience
  • Luxury fashion industry background
  • CRM system proficiency (Salesforce)
  • Clienteling and personalization expertise
  • Cross-functional collaboration skills

Nice-to-have

  • Italian language proficiency
  • Spanish language proficiency
  • Adobe InDesign knowledge
  • Empathy and refined aesthetic sense
  • Discretion with sensitive data

Key Requirements

  • 5-7 years experience in CRM or clienteling
  • Proficiency in Microsoft Suite and Salesforce
  • Experience within luxury fashion or lifestyle sector

Work Rights

Not specified

Tailored Resume

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