Customer Services Advisor - Third Party Assistance
Hastings Insurance Services Ltd
Leicester, United Kingdom
Base: £30,000; bonus: up to 5% annual discretionar...
Hybrid (1 day per week in the office)
Strong written and verbal communication skills
Experience with objection handling
Ability to navigate multiple it systems
Hastings Insurance Services Ltd is seeking a Customer Services Advisor to join their team in Leicester, UK. The role involves communicating with third parties involved in accidents, promoting Hastings' services, and requires strong communication skills and resilience. The position offers hybrid working, competitive salary, and various employee benefits
Job Summary
This role involves making outbound calls to non-fault third parties involved in accidents to offer vehicle damage services.
The position offers a starting salary of £30,000 with opportunities to progress to £33,000 through personal development.
Employees benefit from hybrid working arrangements, allowing one day per week in the office after an initial training period.
Matching Summary
Match Score: 85
Hastings Insurance Services Ltd is seeking a Customer Services Advisor to join their team in Leicester, UK. The role involves communicating with third parties involved in accidents, promoting Hastings' services, and requires strong communication skills and resilience. The position offers hybrid working, competitive salary, and various employee benefits.
Salary
Base: £30,000; Bonus: Up to 5% annual discretionary; Benefits: Pension match up to 10%, 25 days holiday, life insurance
Skills & Requirements
Must-have
Strong written and verbal communication skills
Experience with objection handling
Ability to navigate multiple IT systems
Nice-to-have
Self-motivated with focus on customer outcomes
Resilient in providing excellent customer experience