Not specified; not specified; generous amgen total...
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Contact center architect experience
Cisco ucce pcce wxcce expertise
Webex contact center deployment
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AMGEN is seeking a Senior Contact Center & AI Architect to lead the design and implementation of innovative contact center solutions in its Lisbon office. The role requires extensive experience in contact center technology and architecture, specifically in voice and AI systems, to enhance customer care and communication.
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Job Summary
The role involves leading the design and evolution of contact center voice and conversational AI solutions to transform global workforce communication.
Candidates must possess extensive experience with specific platforms including Cisco UCCE, Webex endpoints, Salesforce Service Cloud Voice, and Google CCAI.
Amgen offers a diverse and inclusive community where colleagues are empowered to bring ideas to the table and take risks.
Matching Summary
Match Score: 75
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AMGEN is seeking a Senior Contact Center & AI Architect to lead the design and implementation of innovative contact center solutions in its Lisbon office. The role requires extensive experience in contact center technology and architecture, specifically in voice and AI systems, to enhance customer care and communication.
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Salary
Not specified; Not specified; Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Skills & Requirements
Must-have
Contact Center Architect experience
Cisco UCCE PCCE WxCCE expertise
Webex Contact Center deployment
Salesforce Service Cloud Voice knowledge
Google CCAI platform proficiency
SIP protocol and network communications
Enterprise architecture design skills
Nice-to-have
Strategic mindset for new technologies
Agile working methodology experience
Strong stakeholder management abilities
Experience with Equinix Fabric Interconnects
Knowledge of Calabrio Infinitus FastTrack
Ability to work in dynamic environments
Proficiency with Cisco Call Studio
Key Requirements
Doctorate degree plus 6 years experience OR Master's plus 8 years OR Bachelor's plus 10 years OR Associate's plus 16 years as Contact Center Engineer/Architect
Deep knowledge of Contact Center systems and protocols
Experience evaluating market trends and managing technology partners