Vision Customer Service Team Leader

Johnson & Johnson MedTech

Istanbul, Turkey
**
Customer service environment
Regulated industry experience
Manage and motivate team
** Johnson & Johnson MedTech is seeking a Vision Customer Service Team Leader in Istanbul, Turkey, to oversee and enhance the performance of the customer service team. The ideal candidate will have experience in customer service within a regulated industry and will be responsible for driving process improvements and ensuring exceptional customer experiences. **

Job Summary

  • To lead and develop the Vision Customer Services team to exceed Customer Service KPIs, driving continuous process improvement and delivering key strategic initiatives.
  • Motivate and mentor a team to meet/exceed performance targets, goals and objectives and service level agreements.
  • You will receive a competitive wage and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life.

Matching Summary

Match Score: 75

** Johnson & Johnson MedTech is seeking a Vision Customer Service Team Leader in Istanbul, Turkey, to oversee and enhance the performance of the customer service team. The ideal candidate will have experience in customer service within a regulated industry and will be responsible for driving process improvements and ensuring exceptional customer experiences. **

Skills & Requirements

Must-have

  • Customer Service environment
  • regulated industry experience
  • manage and motivate team
  • high degree of customer focus
  • proactive problem-solving
  • Microsoft Office proficiency

Nice-to-have

  • innovative and collaborative culture
  • drive continuous process improvement
  • develop a strong leadership-based team
  • support evolving customer expectations

Key Requirements

  • Fluency in Turkish and English
  • Experience within a Customer Service environment
  • Experience within a regulated industry
  • Proven ability to manage, motivate and effectively communicate to team members

Work Rights

Not specified

Tailored Resume

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