Support the transformation of workforce management practices within Customer Operations, focusing on operational transformation and AI-enabled tools
Job Summary
Support the transformation of workforce management practices within Customer Operations, focusing on operational transformation and AI-enabled tools.
Identify inefficiencies, support the design of streamlined ways of working, and contribute to the planning, coordination, and execution of workforce transformation initiatives.
Bell offers a comprehensive compensation package including competitive salary, medical, dental, vision, mental health benefits, and a 35% discount on services.
Matching Summary
Support the transformation of workforce management practices within Customer Operations, focusing on operational transformation and AI-enabled tools.
Skills & Requirements
Must-have
Workforce management processes
Operational effectiveness initiatives
AI enabled workforce initiatives
Process mapping and documentation
Data analysis for insights
Nice-to-have
Curiosity and learning agility
Challenging existing ways of working
AI fluency and prompt development
Adaptable in fast-paced environments
Key Requirements
University degree in Business Intelligence, AI, Strategy, Analytics, Operations, or related field
Foundational experience or strong interest in project management
Strong analytical and critical thinking skills
Exposure to or strong interest in AI concepts
Experience or interest in process mapping
Adequate knowledge of French is required for positions in Quebec