Not specified (assumed office-based since the location is in eveleigh)
Systemic customer issue identification
Root cause analysis
Develop practical solutions
Jobist Com Ng is seeking a Manager for Systemic Customer Issues, based in Eveleigh, Australia, to advocate for customer interests and resolve systemic issues arising from complaints through critical thinking and data analysis. The role focuses on proactive problem-solving and collaboration with various stakeholders to promote fair customer outcomes and will be offered as a 12-month secondment or a maximum term agreement
Job Summary
You will drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
The Systemic Customer Issues team is based in our Eveleigh offices and is focused on guiding our businesses to promote fair customer outcomes.
Key responsibilities of the role include Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.
Matching Summary
Match Score: 75
Jobist Com Ng is seeking a Manager for Systemic Customer Issues, based in Eveleigh, Australia, to advocate for customer interests and resolve systemic issues arising from complaints through critical thinking and data analysis. The role focuses on proactive problem-solving and collaboration with various stakeholders to promote fair customer outcomes and will be offered as a 12-month secondment or a maximum term agreement.
Skills & Requirements
Must-have
Systemic customer issue identification
Root cause analysis
Develop practical solutions
Stakeholder management
Critical thinking
Data analysis
Nice-to-have
Customer empathy and compassion
Commercial acumen
Strong team ethic
Inspire others to champion interests
Key Requirements
Bachelor's degree or higher
Legal qualification and expertise highly regarded
Demonstrated experience presenting to stakeholders