Customer Success Director

UPS

PA, USA
Customer success managers leadership
Strategic enterprise accounts management
Customer engagement strategy
The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers

Job Summary

  • The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers.
  • This role blends customer success leadership with sales oversight, ensuring both client satisfaction and commercial performance.
  • The Director will drive long-term value by aligning client goals with company solutions, overseeing post-sale engagement, and mentoring a high-performing team to achieve retention, expansion, and revenue growth across their region.

Matching Summary

The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers.

Skills & Requirements

Must-have

  • Customer Success Managers leadership
  • strategic enterprise accounts management
  • customer engagement strategy
  • revenue growth across region
  • CRM and customer success platforms

Nice-to-have

  • rewarding culture
  • talented teams
  • customer-first culture
  • continuous improvement initiatives

Key Requirements

  • Bachelor’s degree required
  • MBA or advanced degree preferred
  • Proven ability to lead teams
  • Must be a U.S. Citizen or National
  • Located in or willing to relocate to PA, NJ, MD or DC

Work Rights

Must be a U.S. Citizen or National, alien lawfully admitted for permanent residence, or alien authorized to work

Tailored Resume

Cover Letter