This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments
Job Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Matching Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Skills & Requirements
Must-have
L2/L3 cloud support
ITIL aligned framework
Incident management
Problem management
Change management
Cloud services operational excellence
Nice-to-have
DevOps tools and CI/CD pipelines
Customer service focus
Proactive monitoring and response
Knowledge sharing
Key Requirements
7+ years experience in cloud environments
Bachelor's degree in Computer Science or related field