Base: n/a; bonus/equity: not specified; benefits: ...
Fully remote
Fluency in english language required
Experience in medical or clinical environment
Customer facing support role experience
The role provides first-line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email
Job Summary
The role provides first-line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email.
Employees must document complaints and inquiries while maintaining strict compliance with medical device and diagnostics post-market surveillance regulations.
This position requires working a permanent night shift to support customers in different market time zones.
Matching Summary
The role provides first-line technical support to end users, distributors, and commercial teams via phone, web-based tools, and email.
Salary
Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Fluency in English language required
Experience in medical or clinical environment
Customer facing support role experience
Troubleshooting customer complaints
Documenting complaints and inquiries
Compliance with medical device regulations
Nice-to-have
Fluency in a second language
Strong written and verbal communication skills
Ability to drive process improvements
Detail-oriented critical thinking
Understanding of technical writing requirements
Key Requirements
3rd Level Certificate, Diploma or Degree in Science, Biomedical, Nursing, Engineering
Minimum 1-year experience in medical/clinical or customer support role
Proficiency in MS Word, PowerPoint, Excel, and Outlook