Customer Success Manager, Emea

Unily

London, United Kingdom
Base: not specified; bonus/equity: commission plan...
On-site
Customer success management experience
Managing portfolio of £2m plus arr
Experience with saas environment
Unily is an AI-native employee experience platform helping enterprises increase productivity and remove friction in work

Job Summary

  • Unily is an AI-native employee experience platform helping enterprises increase productivity and remove friction in work.
  • The Customer Success Manager acts as a trusted advisor to clients, ensuring value realization, adoption, and renewal success.
  • Unily offers a flexible hybrid work environment, a supportive team culture, and a comprehensive benefits package including paid volunteering days.

Matching Summary

Unily is an AI-native employee experience platform helping enterprises increase productivity and remove friction in work.

Salary

Base: Not specified; Bonus/Equity: Commission plan included; Benefits: 25 days holiday plus birthday off, life cover, pension, income protection, and more

Skills & Requirements

Must-have

  • Customer Success Management experience
  • Managing portfolio of £2m plus ARR
  • Experience with SaaS environment
  • Relationship management and commercial acumen
  • Use of customer success tools like Planhat and Salesforce
  • Working with multinational organisations

Nice-to-have

  • Proactive and motivated
  • Ability to work independently and in teams
  • Excellent attention to detail
  • Calm under pressure
  • German language skills
  • Experience with digital workplace platforms

Key Requirements

  • 5+ years in Customer Success or Account Management
  • Managing large multinational organisations with 15,000+ employees
  • Experience managing portfolios over £2m ARR
  • Experience in SaaS companies
  • Proficiency with tools like Planhat, Salesforce, Gong, Microsoft Office, and Miro

Work Rights

Not specified

Tailored Resume

Cover Letter