Guest Services Manager

Four Seasons Hotels Ltd

Los Angeles, United States
Base: $85,000-$95,000; bonus/equity: annual incent...
Team building and collaboration
Guest complaint resolution
Operational excellence and brand alignment
Four Seasons is powered by its people, fostering a collective of individuals who strive for betterment and treat each other with respect, creating amazing guest experiences through genuine heart

Job Summary

  • Four Seasons is powered by its people, fostering a collective of individuals who strive for betterment and treat each other with respect, creating amazing guest experiences through genuine heart.
  • The Guest Services Manager will be responsible for building meaningful connections with team members, ensuring operational excellence through clear policies, and serving as a highly visible leader in public areas.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401K, and employee discounts, alongside investment in employee wellbeing and development opportunities.

Matching Summary

Four Seasons is powered by its people, fostering a collective of individuals who strive for betterment and treat each other with respect, creating amazing guest experiences through genuine heart.

Salary

Base: $85,000-$95,000; Bonus/Equity: Annual incentive bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Team building and collaboration
  • Guest complaint resolution
  • Operational excellence and brand alignment
  • Concierge systems and procedures
  • Peak operations management
  • Revenue growth and profitability

Nice-to-have

  • Genuine heart and connection
  • Sophistication with vitality
  • Warmth with quiet confidence
  • Cultivating community relationships

Key Requirements

  • Demonstrates strong foundational knowledge of team building
  • Interviews, selects, trains, coaches, and supervises staff
  • Conducts performance appraisals and administers disciplinary action
  • Proficiently uses hotel computer systems
  • Understands departmental P&L

Work Rights

Not specified

Tailored Resume

Cover Letter