Executive, CRM, Data Analytics & Customer Experience
VANTAGE AUTOMOTIVE LIMITED
Singapore
Not specified
Manage crm and customer feedback systems
Coordinate nps and mystery shopping programs
Ensure data accuracy and pdpa compliance
Vantage Automotive Limited is seeking an Executive for CRM, Data Analytics, and Customer Experience in Singapore. The role involves managing customer engagement initiatives and CRM programs to enhance customer satisfaction and loyalty, requiring experience in data analysis and strong communication skills
Job Summary
This role supports customer engagement initiatives across BYD, DENZA, and VAL brands by managing CRM programs and data quality.
The position involves coordinating feedback across Sales, Service, Parts, Management, Legal, and Brand Principals to enhance customer satisfaction.
Candidates will maintain customer databases ensuring PDPA compliance while driving process improvements through data analysis.
Matching Summary
Match Score: 85
Vantage Automotive Limited is seeking an Executive for CRM, Data Analytics, and Customer Experience in Singapore. The role involves managing customer engagement initiatives and CRM programs to enhance customer satisfaction and loyalty, requiring experience in data analysis and strong communication skills.
Skills & Requirements
Must-have
Manage CRM and Customer Feedback systems
Coordinate NPS and mystery shopping programs
Ensure data accuracy and PDPA compliance
Support ownership benefits and loyalty programs
Track and close customer cases in Salesforce
Nice-to-have
Experience with multiple stakeholders
Strong coordination and communication skills
Background in automotive industry
Comfortable working with data systems
Ability to support marketing events
Key Requirements
Diploma or Degree in Business, Marketing, Communications, or Data Analytics
Experience in CRM, customer experience, or data analysis