Customer Success Specialist – Phone/chat/case Mgmt

Acquire Asia Pacific Pty

Pasig City, Philippines
Troubleshoot software issues
Respond to inbound calls and chats
Manage client cases
As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization

Job Summary

  • As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.
  • Our Customer Success Specialists rectify existing problems and troubleshoot potential problems, and while utilizing excellent, in-depth knowledge of company products.
  • Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company.

Matching Summary

As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.

Skills & Requirements

Must-have

  • Troubleshoot software issues
  • Respond to inbound calls and chats
  • Manage client cases
  • Provide expert advice
  • Train clients on technology

Nice-to-have

  • Innovative problem solver
  • Enthusiastic and creative
  • Drive for client success
  • Empower and educate clients

Key Requirements

  • 2+ years technology experience
  • Client service experience
  • Proficient in Windows environments
  • Strong English communication skills
  • Tech savvy

Work Rights

Not specified

Tailored Resume

Cover Letter