Customer Success Manager, Director

Salesforce

Deep customer relationships
Platform optimization
Proactive risk management
Serve as a named resource and partner for Salesforce’s customer organizations focused on our customers, forging deep relationships and maintaining an awareness of key events, needs, potential risks, and value drivers

Job Summary

  • Serve as a named resource and partner for Salesforce’s customer organizations focused on our customers, forging deep relationships and maintaining an awareness of key events, needs, potential risks, and value drivers.
  • Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
  • Monitor market and customer trends, track and communicate customer health metrics, customer success scores, and overall loyalty insights.

Matching Summary

Serve as a named resource and partner for Salesforce’s customer organizations focused on our customers, forging deep relationships and maintaining an awareness of key events, needs, potential risks, and value drivers.

Skills & Requirements

Must-have

  • deep customer relationships
  • platform optimization
  • proactive risk management
  • drive value realization
  • executive sponsor engagement

Nice-to-have

  • passion for AI and automation
  • modern cloud data platforms
  • AI tools expertise

Key Requirements

  • 10+ years experience
  • Salesforce Certifications
  • C-level executive engagement
  • Strong technical fluency
  • Deep Salesforce ecosystem understanding
  • Cross-functional team leadership
  • Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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