Retail Customer Service Specialist

DICK'S Sporting Goods

Apex, NC, US
Not specified
Excellent customer experience delivery
Front-end operations execution
Register coverage and cash handling
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Apex, NC, to enhance customer shopping experiences through proactive assistance and strong product knowledge. The role emphasizes teamwork, accountability, and upholding company standards while creating an inclusive environment

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment through eagerness to help and in-depth product knowledge.
  • This role serves as the primary customer service provider at the front end, acting as a liaison between customers and management while ensuring strong service standards are met.
  • The position requires upholding company merchandising standards, promoting loyalty programs, and fostering an inclusive store environment where everyone feels welcome and respected.

Matching Summary

Match Score: 75

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Apex, NC, to enhance customer shopping experiences through proactive assistance and strong product knowledge. The role emphasizes teamwork, accountability, and upholding company standards while creating an inclusive environment.

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations execution
  • Register coverage and cash handling
  • Merchandising and presentation standards
  • Team collaboration and support

Nice-to-have

  • Inclusive and diverse workforce mindset
  • Product knowledge in sports equipment
  • Proactive customer approach skills
  • Training new teammates on programs
  • All-hands-on-deck team attitude

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to lift 15 to 35 lbs items occasionally
  • Ability to stand or walk for up to 4 hours
  • Ability to perform repetitive motions for short periods

Work Rights

Not specified

Tailored Resume

Cover Letter