Prudential Corporation Asia Ltd is seeking a Senior Manager for High Net Worth (HNW) Case Management in Hong Kong. The role involves overseeing complex insurance cases, ensuring an exceptional client experience while coordinating with various stakeholders
Job Summary
This role is responsible for end-to-end orchestration of high value, complex, and priority insurance cases, ensuring superior client experience while maintaining strong underwriting, medical, financial, and regulatory controls.
Act as the single point of accountability across distribution, underwriting, medical providers, reinsurers, and internal stakeholders for HNW and UHNW cases.
Contribute to process improvements, automation opportunities, and TOM evolution.
Matching Summary
Match Score: 85
Prudential Corporation Asia Ltd is seeking a Senior Manager for High Net Worth (HNW) Case Management in Hong Kong. The role involves overseeing complex insurance cases, ensuring an exceptional client experience while coordinating with various stakeholders.
Skills & Requirements
Must-have
End-to-end orchestration of high value cases
Superior client experience
HNW and UHNW case management
White-glove service to top-tier agents
Adherence to regulatory and conduct standards
Nice-to-have
Partners for every life and protectors for every future
Platform for people to do their best work
Support career ambitions
Key Requirements
10 years' experience in underwriting operations
4-5 years' experience gained from HNW/complex segment
Prior exposure to HNW, VIP, jumbo, or complex cases
Insurance-related qualifications advantageous
Experience managing large, complex, or non-standard cases