Location Support Specialist (tech) - Sales Market Finland, Latvia, Lithuania & Estonia
COS
Helsinki, Finland
Not specified; not specified; benefits include sta...
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On-site hardware and software troubleshooting
Network and access point support
Servicenow ticketing system proficiency
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The Location Support Specialist position at COS in Helsinki requires an individual to provide on-site technical support for hardware, software, and network issues across various locations in Finland, Latvia, Lithuania, and Estonia. The ideal candidate should possess basic IT troubleshooting skills, strong communication abilities, and a customer service mindset.
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Job Summary
The role provides on-site technical support by troubleshooting hardware, software, devices, and network issues across offices, stores, and warehouses.
Employees will maintain documentation, coordinate with infrastructure vendors, and support colleagues with equipment setups and incident resolution using ServiceNow.
H&M Group offers attractive benefits including a staff discount card usable on all H&M Group brands and participation in the H&M Incentive Program.
Matching Summary
Match Score: 75
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The Location Support Specialist position at COS in Helsinki requires an individual to provide on-site technical support for hardware, software, and network issues across various locations in Finland, Latvia, Lithuania, and Estonia. The ideal candidate should possess basic IT troubleshooting skills, strong communication abilities, and a customer service mindset.
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Salary
Not specified; Not specified; Benefits include staff discount and H&M Incentive Program
Skills & Requirements
Must-have
On-site hardware and software troubleshooting
Network and access point support
ServiceNow ticketing system proficiency
Strong communication and interpersonal skills
Structured approach to incident resolution
Nice-to-have
Previous IT support or customer service experience
Hands-on experience with user devices and networks
Familiarity with infrastructure vendor management
Curious and solution-oriented mindset
Ability to stay calm under pressure
Key Requirements
Proficiency in English and local language
Relevant education and hands-on experience
Basic knowledge of hardware and software troubleshooting