Systems Admin - Help Desk Specialist

CACI

Norfolk, US
$75,200-$158,100 py
Tier 1, 2, and 3 technical support
User account management
Software testing and issue reporting
Serve as the primary point of contact for the OMIS-A Help Desk, providing Tier 1 and Tier 2 and Tier 3 technical support to end users

Job Summary

  • Serve as the primary point of contact for the OMIS-A Help Desk, providing Tier 1 and Tier 2 and Tier 3 technical support to end users.
  • Assist with testing all software updates and new features to identify bugs, usability issues, and areas for improvement.
  • Provide exceptional customer service by maintaining a professional and courteous demeanor in all interactions.

Matching Summary

Serve as the primary point of contact for the OMIS-A Help Desk, providing Tier 1 and Tier 2 and Tier 3 technical support to end users.

Salary

$75,200-$158,100

Skills & Requirements

Must-have

  • Tier 1, 2, and 3 technical support
  • User account management
  • Software testing and issue reporting
  • Troubleshoot hardware, software, network issues
  • Respond to tickets within 1 hour

Nice-to-have

  • Exceptional customer service
  • Proactive problem-solving approach
  • Mission-driven team

Key Requirements

  • Bachelor's degree or equivalent experience
  • CompTIA Security+ Certification
  • Microsoft WIN11/AZURE Certification
  • 5-7 years of IT help desk experience
  • Active Secret clearance

Work Rights

Secret clearance required

Tailored Resume

Cover Letter