Customer Service Lead

Sharon Vet Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Exceptional client service
Team supervision
Operational support
** The Sharon Vet Clinic is seeking a Customer Service Lead to supervise the reception team while providing exceptional client service in a veterinary setting. The ideal candidate should have experience in customer service and veterinary settings, along with leadership skills, to foster a positive and accountable work environment. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client service and communication, maintaining patient records and technology, and providing leadership and supervision for the reception team.
  • The clinic offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 75

** The Sharon Vet Clinic is seeking a Customer Service Lead to supervise the reception team while providing exceptional client service in a veterinary setting. The ideal candidate should have experience in customer service and veterinary settings, along with leadership skills, to foster a positive and accountable work environment. **

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, PTO, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling

Skills & Requirements

Must-have

  • Exceptional client service
  • Team supervision
  • Operational support
  • Veterinary reception experience
  • Patient care
  • Electronic medical records

Nice-to-have

  • Positivity and accountability
  • Teamwork and collaboration
  • Leadership development
  • Compassionate and energetic

Key Requirements

  • High school diploma
  • Minimum 3 years customer service
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter