Bilingual Customer Care Associate

Centene

Rochester, NY, US
Base: $15.87 - $27.25 ph; bonus/equity: not specif...
Hybrid (commute required to rochester, ny office)
Daily commute to rochester ny office
Sales or enrollment counselor experience preferred
Bilingual in spanish preferred
Centene is seeking a Bilingual Customer Care Associate in Rochester, NY, to assist members and clients by providing information and resolving inquiries about Fidelis Care products and services. The ideal candidate should have experience in sales or customer service, particularly in health-related fields, and be bilingual in Spanish

Job Summary

  • The role involves assisting members and clients by resolving inquiries, enrolling prospective members, and renewing coverage while maintaining strict compliance standards.
  • Candidates must meet daily performance metrics including logging interactions into Salesforce and achieving quality standards through supervisor audits.
  • Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K, tuition reimbursement, and flexible work schedules.

Matching Summary

Match Score: 85

Centene is seeking a Bilingual Customer Care Associate in Rochester, NY, to assist members and clients by providing information and resolving inquiries about Fidelis Care products and services. The ideal candidate should have experience in sales or customer service, particularly in health-related fields, and be bilingual in Spanish.

Salary

Base: $15.87 - $27.25 per hour; Bonus/Equity: Not specified; Benefits: Health insurance, 401K, stock purchase plans, tuition reimbursement, paid time off

Skills & Requirements

Must-have

  • Daily commute to Rochester NY office
  • Sales or enrollment counselor experience preferred
  • Bilingual in Spanish preferred
  • Authorization to work in the U.S. without sponsorship
  • Pass internal proficiency test with 85% score

Nice-to-have

  • Experience with Fidelis Care products
  • Knowledge of NYSOH Marketing Guidelines
  • Ability to work nights and weekends
  • Community event tabling experience
  • Relationship building skills

Key Requirements

  • High School Diploma required; Associate or Bachelor's degree preferred
  • Must be authorized to work in the U.S. without visa sponsorship
  • Pass rigorous internal training and proficiency test (min 85%) within 2 attempts
  • Ability to undergo training on sales process and regulatory policies

Work Rights

Must be authorized to work in the U.S. without sponsorship

Tailored Resume

Cover Letter