Not specified (assumed hybrid based on industry standards).
Voice of customer and voice of dealer synthesis
Business analysis and requirement documentation
Software problem management strategies
Caterpillar of Australia is seeking a Digital Customer Experience Specialist to enhance customer and dealer interactions through the analysis of feedback related to the Cat AI Assistant and digital experiences. The role focuses on synthesizing insights, creating actionable work items, and collaborating with cross-functional teams to improve product offerings.
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Job Summary
This role owns the end-to-end intake and synthesis of Voice of Customer and Voice of Dealer feedback to shape the Cat AI Assistant product roadmap.
The position requires translating customer insights into actionable work items that support product and engineering teams while tracking delivery outcomes.
Candidates will benefit from working with a Fortune 100 leader offering global career development opportunities and comprehensive benefits including 401(k) and tuition reimbursement.
Matching Summary
Match Score: 85
Caterpillar of Australia is seeking a Digital Customer Experience Specialist to enhance customer and dealer interactions through the analysis of feedback related to the Cat AI Assistant and digital experiences. The role focuses on synthesizing insights, creating actionable work items, and collaborating with cross-functional teams to improve product offerings.
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