Technical Support Engineer

Tanium

Sydney, Australia
On-site
3+ years technical experience
Networking, security, operations, scripting, or programming skills
Ability to master new technologies
Support Engineers serve customers by resolving technical issues and answering questions in a timely manner, focusing on customer satisfaction

Job Summary

  • Support Engineers serve customers by resolving technical issues and answering questions in a timely manner, focusing on customer satisfaction.
  • This role involves triaging and solving support cases, answering community questions, documenting best practices, and testing Tanium to provide feedback to engineering.
  • Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams.

Matching Summary

Support Engineers serve customers by resolving technical issues and answering questions in a timely manner, focusing on customer satisfaction.

Skills & Requirements

Must-have

  • 3+ years technical experience
  • Networking, security, operations, scripting, or programming skills
  • Ability to master new technologies
  • Strong problem-solving skills
  • Aptitude for complex troubleshooting
  • Independent work ethic

Nice-to-have

  • Prior customer support experience
  • Hands-on Tanium experience
  • Endpoint security expertise
  • Incident response experience
  • Systems management knowledge
  • Utility scripting (bash, PowerShell, VBScript, Python)

Key Requirements

  • Associates degree or equivalent experience
  • 3+ years into career field
  • Relevant technical certifications

Work Rights

Not specified

Tailored Resume

Cover Letter