The Manager, Clinical Complaints Specialist serves as a leader within the MMS Designated Complaint Handling Unit (DCHU), responsible for overseeing a team dedicated to gathering and assessing complaint information and adverse event determination/MDR reportability
Job Summary
The Manager, Clinical Complaints Specialist serves as a leader within the MMS Designated Complaint Handling Unit (DCHU), responsible for overseeing a team dedicated to gathering and assessing complaint information and adverse event determination/MDR reportability.
This role provides leadership and oversight for adverse event reporting and the clinical assessment of complaints, collaborating with cross-functional teams to gather information and support internal and external customer activities.
BD is one of the largest global medical technology companies in the world, advancing the world of health™ and seeking individuals who can help reinvent the future of health.
Matching Summary
The Manager, Clinical Complaints Specialist serves as a leader within the MMS Designated Complaint Handling Unit (DCHU), responsible for overseeing a team dedicated to gathering and assessing complaint information and adverse event determination/MDR reportability.
Salary
$126,600.00 - $208,900.00 USD Annual
Skills & Requirements
Must-have
Clinical assessment of complaints
Adverse event reporting
Team leadership and mentoring
Cross-functional collaboration
Medical device reporting (MDR)
Nice-to-have
Strong attention to detail
Ability to navigate ambiguity
Continuous learning mindset
Relationship building skills
Key Requirements
Registered Nurse with bachelor's degree or bachelor's degree in health-related field or biomedical engineering
Current active RN license required if with nursing degree
Minimum 3 years of professional experience as an RN in a clinical or direct patient care setting or relevant work experience (for non-RNs, 5 years in medical device quality)
Experience with medical device complaint handling and MDR reporting