Product Support Specialist -ecommerce

CommBank

Australia
Not specified; on-call allowance pyid for preferre...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Technical understanding of apis
This role involves supporting business banking customers with innovative online acquiring solutions and payment products

Job Summary

  • This role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • The team offers a flexible work environment with options to work from home or various offices around Australia.
  • Candidates must be prepared to work a rotating roster between 7am and 7pm Monday to Sunday, including weekends and holidays.

Matching Summary

This role involves supporting business banking customers with innovative online acquiring solutions and payment products.

Salary

Not specified; On-call allowance paid for preferred participation

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Technical understanding of APIs
  • Experience with card issuer or fintech
  • High volume inquiries across multiple channels

Nice-to-have

  • Passion for finding customer solutions
  • Ability to pick up new technologies quickly
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Flexible availability for rotating roster

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with financial institution or SaaS platform
  • Proactive risk management capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter