Support Specialist, Operations & Support

Journal Communications Inc

Remote
Base: $100,000.00-110,000.00 annually for high cos...
**
Digital operations and technical support
Content management systems and digital publishing
Ai tools for productivity and problem-solving
** FOX Television Stations is seeking a Support Specialist for their Digital Operations & Support team, who will ensure optimal technical delivery on local news digital platforms while leveraging AI tools for efficiency. The role involves both problem-solving and proactive workflow innovation across 17 television markets, focusing on user support, system monitoring, and documentation. **

Job Summary

  • Ensure the end-to-end technical delivery of best-in-class experiences across local news digital platforms.
  • Embrace and leverage AI tools to streamline support, automate workflows, and move faster.
  • Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide.

Matching Summary

Match Score: 75

** FOX Television Stations is seeking a Support Specialist for their Digital Operations & Support team, who will ensure optimal technical delivery on local news digital platforms while leveraging AI tools for efficiency. The role involves both problem-solving and proactive workflow innovation across 17 television markets, focusing on user support, system monitoring, and documentation. **

Salary

Base: $100,000.00-110,000.00 annually for high cost labour markets; Base: $83,300.00-91,600.00 annually for all other US locations; Benefits: medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits

Skills & Requirements

Must-have

  • Digital operations and technical support
  • Content management systems and digital publishing
  • AI tools for productivity and problem-solving
  • Develop and maintain SOPs
  • Provide after-hours on-call support

Nice-to-have

  • AI prompt engineering and workflow automation
  • Slack-based operations and project management tools
  • Fast-moving news environment adaptability
  • Curiosity for new tools and technologies

Key Requirements

  • 3+ years in digital operations, technical support, or related role
  • Hands-on experience with CMS and digital publishing workflows
  • Demonstrated ability to use AI tools (ChatGPT, Claude, Copilot, or similar)
  • Experience developing, optimizing, and publishing content
  • Knowledge of SEO, video publishing, and live streaming
  • Proficiency with digital analytics and QoS tools
  • Familiarity with AI prompt engineering, workflow automation tools, or scripting basics
  • Experience with Slack, Jira, Asana, or internal tooling administration

Work Rights

Not specified

Tailored Resume

Cover Letter