Manager, It Business Analysis

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
On-site
5-8 years it business analyst experience
Pension system domain knowledge (mpf/orso)
Customer hyper care and production issue support
PCCW-HKT DataCom Services Ltd is looking for an experienced Manager of IT Business Analysis to lead the Pensions Service business in Hong Kong. The role emphasizes strong project management, stakeholder engagement, and data analysis skills, while ensuring effective customer support post-implementation

Job Summary

  • This senior role is pivotal in bridging business needs and technical delivery within the pensions ecosystem including MPF and ORSO.
  • The successful candidate will lead hypercare activities post-go-live to ensure smooth transitions and minimal disruption for pension scheme members.
  • You will drive end-to-end initiatives focusing on customer experience, data analysis, and rapid resolution of production incidents.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is looking for an experienced Manager of IT Business Analysis to lead the Pensions Service business in Hong Kong. The role emphasizes strong project management, stakeholder engagement, and data analysis skills, while ensuring effective customer support post-implementation.

Skills & Requirements

Must-have

  • 5-8 years IT Business Analyst experience
  • Pension system domain knowledge (MPF/ORSO)
  • Customer Hyper Care and production issue support
  • Agile/Scrum project management methodology
  • Stakeholder management across cross-functional teams
  • SQL data analysis and query writing skills

Nice-to-have

  • Experience with AI or Large Language Models
  • Cloud platform knowledge (Google Cloud, AWS)
  • Power BI or Looker Studio analytics tools
  • CBAP, PMP, or Agile certification credentials
  • Digital transformation project experience

Key Requirements

  • Bachelor's degree in Business, IT, Finance, or related discipline
  • Minimum 5-8 years relevant experience as Business Analyst
  • Strong analytical and communication skills in English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter