Senior Customer Success Manager

Impact

Shanghai, China
Not specified; equity: rsus with 3-year vesting sc...
On-site
5-8 years customer service experience
Solid understanding of digital marketing ecosystem
Experience with b2b customer support
Impact is seeking a Senior Customer Success Manager in Shanghai, China, to leverage their software suite for building successful marketing campaigns and managing client relationships. The ideal candidate will have 5-8 years of customer service experience, particularly in B2B settings, and a strong understanding of the digital marketing ecosystem

Job Summary

  • The role involves utilizing the software suite to build stronger and more successful marketing campaigns for global brands.
  • Candidates will coordinate strategic initiatives, manage escalations, and ensure all client communications are documented in SFDC.
  • The company offers a comprehensive benefits package including flexible working policies, mental health support, and Restricted Stock Units.

Matching Summary

Match Score: 85

Impact is seeking a Senior Customer Success Manager in Shanghai, China, to leverage their software suite for building successful marketing campaigns and managing client relationships. The ideal candidate will have 5-8 years of customer service experience, particularly in B2B settings, and a strong understanding of the digital marketing ecosystem.

Salary

Not specified; Equity: RSUs with 3-year vesting schedule; Benefits: Flexible PTO, therapy sessions, gym reimbursement

Skills & Requirements

Must-have

  • 5-8 years customer service experience
  • Solid understanding of digital marketing ecosystem
  • Experience with B2B customer support
  • Proficiency in JIRA and SFDC tools
  • Strong conflict resolution skills

Nice-to-have

  • Bachelor's degree in Business or Marketing
  • Critical thinking and inventive problem-solving
  • Flexible and initiative-driven mindset
  • Excellent time management abilities
  • Enthusiastic teamwork attitude

Key Requirements

  • 5-8 years of customer service experience
  • Bachelor's Degree preferred
  • B2B support background required

Work Rights

Not specified

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