Senior Genesys Voice Network Engineer

Unisys UK

6+ years voice & cloud contact center technologies support
Support for global contact center acd
Ip phones ip softphones video endpoints support
The role is responsible for supporting Telecom infrastructure including the Global Contact Center ACD and audio/video conferencing systems

Job Summary

  • The role is responsible for supporting Telecom infrastructure including the Global Contact Center ACD and audio/video conferencing systems.
  • Candidates must provide comprehensive support for CTI environments, reporting tools, and cloud contact center disaster recovery plans.
  • Success requires active participation in troubleshooting user tickets within service levels while coordinating with carriers and vendors.

Matching Summary

The role is responsible for supporting Telecom infrastructure including the Global Contact Center ACD and audio/video conferencing systems.

Skills & Requirements

Must-have

  • 6+ years Voice & Cloud Contact Center Technologies Support
  • Support for Global Contact Center ACD
  • IP phones IP softphones Video endpoints support
  • Cloud Contact Center Disaster Recovery testing
  • 24x7 Support environment availability

Nice-to-have

  • 3+ years Cloud Contact Center as a Service experience
  • Experience with InContact 8x8 Ringcentral Amazon Connect Genesys Cloud CX Five9
  • Basic understanding of Network Infrastructure Design and monitoring
  • Vendor maintenance request coordination skills
  • Emerging telephony technologies implementation knowledge

Key Requirements

  • 6+ years Voice & Cloud Contact Center Technologies Support Service
  • 3+ years Cloud Contact Center as a Service experience (Nice)
  • Ability to work in a 24x7 Support environment
  • On Premise Cloud Contact Center Technologies expertise

Work Rights

Not specified

Tailored Resume

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