Front Counter Supervisor - Summer (sessional)

ubctoday.ubc.ca

Vancouver, British Columbia, Canada
$29.27 - $30.76 cad hourly; not specified; not spe...
Onsite
Guest check-ins and check-outs
Billing and payment processing
Staff supervision and training
Supervises the daily operation of Conferences and Accommodation services, including guest check-ins, check-outs, billing, and accommodation-related transactions

Job Summary

  • Supervises the daily operation of Conferences and Accommodation services, including guest check-ins, check-outs, billing, and accommodation-related transactions.
  • Directs and distributes work assignments to Customer Service Representatives, trains them, monitors performance, and assists with staff evaluations.
  • Addresses guest complaints, troubleshoots allocations, initiates emergency procedures, and provides information on services and tourism.

Matching Summary

Supervises the daily operation of Conferences and Accommodation services, including guest check-ins, check-outs, billing, and accommodation-related transactions.

Salary

$29.27 - $30.76 CAD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Guest check-ins and check-outs
  • Billing and payment processing
  • Staff supervision and training
  • Guest complaint resolution
  • Emergency procedures
  • Key control
  • Shift communication

Nice-to-have

  • Commitment to equity and diversity
  • Respect for diverse perspectives
  • Enhancing awareness of EDI

Key Requirements

  • High school graduation plus 1 year post-secondary education
  • 3 years of related experience
  • Eligibility for Facilities Access 3 (FA3) Security Clearance
  • Availability from May 1, 2026 to August 31, 2026
  • Ability to work flexible shifts including weekends and holidays

Work Rights

Facilities Access 3 (FA3) Security Clearance with the RCMP

Tailored Resume

Cover Letter