Operations Aws Senior Ux Specialist

Capita

Home-Based, GBR, United Kingdom
Amazon connect configuration
Ux and service design
Api integration and automation scripting
You will shape how citizens and agents experience contact centre services through intuitive digital journeys

Job Summary

  • You will shape how citizens and agents experience contact centre services through intuitive digital journeys.
  • This role directly influences customer experience and operational performance across public sector environments.
  • You’ll help bring to life a new, AI-enabled, digital-first service model that improves customer experience.

Matching Summary

You will shape how citizens and agents experience contact centre services through intuitive digital journeys.

Skills & Requirements

Must-have

  • Amazon Connect configuration
  • UX and service design
  • API integration and automation scripting

Nice-to-have

  • Experience with conversational AI
  • Exposure to workflow automation tools
  • Support for large-scale transformations

Key Requirements

  • Proven experience configuring Amazon Connect
  • Strong knowledge of AWS services
  • Demonstrable experience in UX and service design

Work Rights

Not specified

Tailored Resume

Cover Letter