Dispatch Lead

Abclegalservices

Remote
**
Manage day-to-day dispatch operations
Lead a team of dispatchers
Source and manage offline vendors
** ABC Legal Services is seeking a Dispatch Lead to manage and oversee dispatch operations within a specific territory. The role requires strong leadership skills, effective communication, and the ability to maintain service quality standards while also handling complex dispatch assignments. **

Job Summary

  • The Dispatch Lead serves as an active dispatching role with territory-level lead responsibilities while personally handling dispatch assignments.
  • This position is responsible for leading a team of dispatchers, maintaining SLA standards, and managing offline vendor relationships to fill coverage gaps.
  • The role acts as the primary point of contact for internal stakeholders, handling escalations and resolving issues related to service delivery.

Matching Summary

Match Score: 75

** ABC Legal Services is seeking a Dispatch Lead to manage and oversee dispatch operations within a specific territory. The role requires strong leadership skills, effective communication, and the ability to maintain service quality standards while also handling complex dispatch assignments. **

Skills & Requirements

Must-have

  • Manage day-to-day dispatch operations
  • Lead a team of dispatchers
  • Source and manage offline vendors
  • Maintain SLA and service quality standards
  • Handle complex or hard-to-dispatch jobs

Nice-to-have

  • Data-informed adjustments to pricing
  • Process improvement initiatives
  • Proactive communication on service risks
  • Strategic direction on high-priority assignments

Key Requirements

  • High school diploma or equivalent
  • Associate's or bachelor's degree preferred
  • Internal candidates only

Work Rights

Internal candidates only

Tailored Resume

Cover Letter