Field Customer Support Engineer

F5

Beijing, China
Hybrid
Post-sales technical assistance
Remote and on-site support
Troubleshoot hardware and software issues
The Field Customer Support Engineer delivers both remote and on-site post-sales technical assistance on F5 solutions to customers and partners

Job Summary

  • The Field Customer Support Engineer delivers both remote and on-site post-sales technical assistance on F5 solutions to customers and partners.
  • FCSEs handle multiple active cases of diverse technical scope, analyzing customer network environments and customer-specific data to identify key factors, develop plans of action, and implement workarounds, restorations, or full resolutions.
  • F5 empowers organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.

Matching Summary

The Field Customer Support Engineer delivers both remote and on-site post-sales technical assistance on F5 solutions to customers and partners.

Skills & Requirements

Must-have

  • Post-sales technical assistance
  • Remote and on-site support
  • Troubleshoot hardware and software issues
  • Analyze customer network environments
  • ISO-certified Quality Management System
  • Customer satisfaction focus

Nice-to-have

  • Passion for cybersecurity
  • Prioritize diversity and inclusion
  • Strong internal/external relationships
  • Attention to detail

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5 years of technical support experience
  • F5 Certification to 201 level expected
  • Hands-on internetworking/data center experience
  • Experience with UNIX or Linux OS
  • Experience with CRM system

Work Rights

Not specified

Tailored Resume

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