Technical Support Shift Manager

KION GROUP AG

Stockport, United Kingdom
Not specified
Strong leadership skills
Shift management experience
Incident management tools
KION GROUP AG is seeking a Technical Support Shift Manager in Stockport, UK, to oversee technical support operations during assigned shifts. The role involves managing incident handling, team performance, and ensuring effective communication across shifts

Job Summary

  • The role is responsible for overseeing technical support operations during assigned shifts to ensure efficient incident handling.
  • Candidates must prioritize and assign workloads based on business impact while resolving escalations effectively.
  • The position requires training new team members and ensuring operational workflows are followed strictly.

Matching Summary

Match Score: 85

KION GROUP AG is seeking a Technical Support Shift Manager in Stockport, UK, to oversee technical support operations during assigned shifts. The role involves managing incident handling, team performance, and ensuring effective communication across shifts.

Skills & Requirements

Must-have

  • Strong leadership skills
  • Shift management experience
  • Incident management tools
  • English communication skills
  • Customer-facing technical support

Nice-to-have

  • Calm under pressure
  • Methodical problem-solving approach
  • Flexible to changing priorities
  • Experience with daily reporting

Key Requirements

  • Proven team management or shift lead experience
  • Comfortable working shifts including weekends and overnights
  • Clear confident communicator in English

Work Rights

Not specified

Tailored Resume

Cover Letter