The Recovery & Support Specialist (Vulnerability) plays a vital role in ensuring customers experiencing vulnerability are met with empathy, care and the right support throughout their claims journey
Job Summary
The Recovery & Support Specialist (Vulnerability) plays a vital role in ensuring customers experiencing vulnerability are met with empathy, care and the right support throughout their claims journey.
By shaping how vulnerability is understood and responded to across our Claims business, this role helps translate TAL’s values into meaningful action.
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce.
Matching Summary
The Recovery & Support Specialist (Vulnerability) plays a vital role in ensuring customers experiencing vulnerability are met with empathy, care and the right support throughout their claims journey.
Skills & Requirements
Must-have
vulnerability support best practice
customer outcomes and engagement
overseeing third-party partners
industry best practice in vulnerability support
Nice-to-have
meaningful contributions to community
financial literacy and wellness initiatives
proactive and accountable work ethic
championing equity and sustainability
Key Requirements
4+ years' experience supporting people through vulnerability
working knowledge of compensable or claims-based environments
Use data and performance insights to shape practical strategies
Communicate clearly and empathetically, influence, negotiate
coaching others and lifting capability across teams