This role involves fostering an engaged team to deliver exceptional personalized curated guest experiences within the exclusive Fairmont Gold lounge
Job Summary
This role involves fostering an engaged team to deliver exceptional personalized curated guest experiences within the exclusive Fairmont Gold lounge.
Candidates must be proficient in Micros-Opera property management software and capable of handling all front desk duties including auditing and reporting.
The position offers a comprehensive benefits package including mental health support, a defined contribution pension plan with employer matching, and global travel discounts.
Matching Summary
This role involves fostering an engaged team to deliver exceptional personalized curated guest experiences within the exclusive Fairmont Gold lounge.
Salary
Base: $42,500 - $63,000 CAD Gross Annually; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, pension matching, and wellness platform
Skills & Requirements
Must-have
Front Desk supervisory experience
Micros-Opera Property Manager knowledge
Shift work availability including weekends
Guest recovery and service excellence
Concierge information provision
Nice-to-have
Royal Service experience
Recent hospitality program graduate
Innovative and results-oriented mindset
Strong problem-solving techniques
Ability to lift up to 30 lbs
Key Requirements
Minimum 1 year Front Desk supervisory experience
ProServe certification required for alcohol service