Fraud Servicing Atm Debit 1st & 2nd Shift

Bank of America Merrill Lynch

In-office with flexibility based on role-specific considerations.
1+ years customer service experience
Intermediate computer proficiency
Ability to work weekends and holidays
Bank of America Merrill Lynch is seeking a Fraud Servicing representative for 1st and 2nd shifts to handle multi-product fraud-related client requests in an inbound contact center. The role focuses on providing exceptional client service while resolving complex issues, requiring strong communication and problem-solving skills

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.
  • The position requires accuracy, logic, and the ability to toggle between systems while delivering a great client experience.
  • Candidates must demonstrate commitment to excellent attendance and be prepared to handle difficult client situations immediately.

Matching Summary

Match Score: 85

Bank of America Merrill Lynch is seeking a Fraud Servicing representative for 1st and 2nd shifts to handle multi-product fraud-related client requests in an inbound contact center. The role focuses on providing exceptional client service while resolving complex issues, requiring strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Intermediate computer proficiency
  • Ability to work weekends and holidays

Nice-to-have

  • Experience in banking industry
  • Conflict management skills
  • Adaptability to new technology

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year customer service experience
  • Reliable attendance and schedule adherence

Work Rights

Not specified

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