Japanese Speaking Customer Success & Support Specialist
Ahrefs
Singapore
On-site
Native-level fluency in japanese and english
Experience with ahrefs or similar seo platforms
Live chat and email customer support experience
The role involves assisting Japanese-speaking users while supporting a global customer base by turning confusion into clarity for complex SEO queries
Job Summary
The role involves assisting Japanese-speaking users while supporting a global customer base by turning confusion into clarity for complex SEO queries.
Candidates must be able to troubleshoot technical issues, differentiate between user error and system bugs, and accurately escalate problems to engineering teams.
Ahrefs is a profitable, bootstrapped startup that values autonomy, simple solutions, and results over process in a remote-first culture.
Matching Summary
The role involves assisting Japanese-speaking users while supporting a global customer base by turning confusion into clarity for complex SEO queries.
Skills & Requirements
Must-have
Native-level fluency in Japanese and English
Experience with Ahrefs or similar SEO platforms
Live chat and email customer support experience
Technical troubleshooting and bug escalation skills
Ability to work independently in remote async environment
Nice-to-have
2+ years SaaS customer-facing support experience
Basic understanding of HTML, CSS, JavaScript
Familiarity with Intercom and Slack tools
Knowledge of Japanese market SEO challenges
Key Requirements
Native-level Japanese and English fluency
Proven experience using advanced SEO platforms like Ahrefs
Occasional weekend coverage required (one Saturday or Sunday fortnightly)