Infrastructure and cloud service delivery management
Aiops tools experience dynatrace servicenow
Client communication and stakeholder management
This role involves owning the full lifecycle of infrastructure and cloud service delivery while leveraging AIOps for proactive monitoring
Job Summary
This role involves owning the full lifecycle of infrastructure and cloud service delivery while leveraging AIOps for proactive monitoring.
The team focuses on delivering high-quality, SLA-driven services enhanced through automation and data-driven insights in a collaborative environment.
Candidates must act as the primary point of contact for clients, translating technical insights into clear business value regarding reliability and cost.
Matching Summary
This role involves owning the full lifecycle of infrastructure and cloud service delivery while leveraging AIOps for proactive monitoring.
Salary
Competitive
Skills & Requirements
Must-have
Infrastructure and cloud service delivery management
AIOps tools experience Dynatrace ServiceNow
Client communication and stakeholder management
ITIL V4 and ISO20k framework knowledge
Incident management and root cause analysis
Nice-to-have
Agile delivery and project management experience
DevOps and FinOps principles understanding
Site Reliability Engineering practices
Continuous learning culture participation
Data-driven decision-making skills
Key Requirements
5 years continuous UK address history
Experience with IT Managed Services frameworks
Strong stakeholder and client management skills
Financial management and cost optimization experience