Byram Healthcare Customer Service Representative

Accendra Health

350 Kings Mountain, North Carolina, US
Base: $20-$22 an hour; bonus/equity: not specified...
On-site
Educate patients on products
Address patient concerns
Process orders via fax and electronic platforms
Accendra Health is seeking a Customer Service Representative for their Byram Healthcare division, located in Kings Mountain, North Carolina. The role requires delivering exceptional customer service, processing orders, and effectively communicating with patients and healthcare professionals. The position offers a competitive hourly wage and comprehensive benefits

Job Summary

  • The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders.
  • Review and Process orders via fax and electronic platforms, Make outbound calls to patients and referrals as needed, Utilize tools and resources to assist in order entry.
  • Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages.

Matching Summary

Match Score: 85

Accendra Health is seeking a Customer Service Representative for their Byram Healthcare division, located in Kings Mountain, North Carolina. The role requires delivering exceptional customer service, processing orders, and effectively communicating with patients and healthcare professionals. The position offers a competitive hourly wage and comprehensive benefits.

Salary

Base: $20-$22 an hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401(k), FSA, life insurance, disability, accident insurance, TAP, paid parental leave, domestic partner benefits, well-being programs

Skills & Requirements

Must-have

  • Educate patients on products
  • Address patient concerns
  • Process orders via fax and electronic platforms
  • Utilize MS Office and navigate multiple platforms

Nice-to-have

  • Demonstrate soft skills for patient experience
  • Promote health outside the hospital

Key Requirements

  • High School Diploma or equivalent
  • 1-2 years of customer service experience
  • Call center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter