Omf Client Relations Consultant (witbank Jumbo Mall)

Mutual Fund

Witbank, , South Africa
Customer relationship management (crm) software
Consultative selling
Customer complaint management
The role involves providing a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions

Job Summary

  • The role involves providing a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions.
  • Responsibilities include advanced product/service information delivery, customer order processing, issue resolution, and customer relationship development.
  • The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Matching Summary

The role involves providing a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions.

Skills & Requirements

Must-have

  • Customer Relationship Management (CRM) Software
  • Consultative Selling
  • Customer Complaint Management
  • Customer Service Operations
  • Data Management
  • Digital Consumer Engagement

Nice-to-have

  • Customer-Focused
  • Strengthening Customer Relationships
  • Probing Questions
  • Upselling
  • Interpersonal Savvy
  • Nimble Learning

Key Requirements

  • NQF Level 4 - Grade 12 or equivalent
  • National or Occupational Certificate
  • Employment Equity Plan compliance

Work Rights

Not specified

Tailored Resume

Cover Letter