Training And Quality Gvpeg 2026

Concentrix

Quezon City, Philippines
Not specified (assumed to be an in-office role given the location).
Monitor inbound and outbound calls
Evaluate email and chat interactions
Maintain strong program knowledge base
Concentrix is seeking a Quality Evaluator for their Quezon City location, responsible for monitoring and evaluating the quality of customer interactions across various platforms. The ideal candidate should possess a Bachelor's degree, effective communication skills, and be proficient in Microsoft Office, with a focus on detail-oriented tasks

Job Summary

  • The Quality Evaluator role is responsible for monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
  • Employees will report evaluation results to business stakeholders and participate in calibration sessions to ensure scoring consistency and best practices.
  • The position requires maintaining a strong program knowledge base while meeting specific departmental productivity requirements such as the number of calls monitored per month.

Matching Summary

Match Score: 75

Concentrix is seeking a Quality Evaluator for their Quezon City location, responsible for monitoring and evaluating the quality of customer interactions across various platforms. The ideal candidate should possess a Bachelor's degree, effective communication skills, and be proficient in Microsoft Office, with a focus on detail-oriented tasks.

Skills & Requirements

Must-have

  • Monitor inbound and outbound calls
  • Evaluate email and chat interactions
  • Maintain strong program knowledge base
  • Participate in calibration sessions
  • Meet departmental productivity requirements

Nice-to-have

  • Effective written and verbal communication
  • Proficient in Microsoft Office
  • Ability to multi-task effectively
  • Detail-oriented approach to work
  • Experience with process improvement

Key Requirements

  • Bachelor's Degree in related field
  • Less than one year of relevant experience preferred
  • Basic understanding of client products and services

Work Rights

Not specified

Tailored Resume

Cover Letter