Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing service
Switchboard operation
Work request evaluation
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center
Job Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
The University of Arkansas is committed to providing a safe campus community and conducts background checks including criminal background and sex offender registry checks for applicants.
Matching Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
Salary
Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs
Skills & Requirements
Must-have
Customer-facing service
Switchboard operation
Work request evaluation
Key inventory administration
Payment processing
Proactive customer communication
Nice-to-have
Familiarity with FAMIS CMMS
Knowledge of Workday
Good customer service skills
Ability to maintain harmonious relationships
Knowledge of Microsoft Office
Key Requirements
High school diploma or equivalent
At least two years related experience
Criminal background check
Sex offender registry check
Work Rights
Must have legal authority to work in the United States