IT Support Specialist

HANSING RECRUITMENT PTE. LTD.

Singapore, Singapore
Not specified
4 years technical support experience
Hardware and software troubleshooting
Ticketing system management
HANSING RECRUITMENT PTE. LTD. is seeking an IT Support Specialist to provide advanced technical support for end-user computing environments. The role involves troubleshooting IT issues, managing support requests, and collaborating with global IT teams across Southeast Asia

Job Summary

  • The role involves providing advanced technical support for end-user computing environments across Southeast Asia.
  • Candidates will manage incoming support requests through ticketing systems while adhering to strict service level agreements.
  • The position requires overseeing outsourced End User Support vendors locally and regionally to ensure operational efficiency.

Matching Summary

Match Score: 85

HANSING RECRUITMENT PTE. LTD. is seeking an IT Support Specialist to provide advanced technical support for end-user computing environments. The role involves troubleshooting IT issues, managing support requests, and collaborating with global IT teams across Southeast Asia.

Skills & Requirements

Must-have

  • 4 years technical support experience
  • Hardware and software troubleshooting
  • Ticketing system management
  • Phone support rotation availability
  • Vendor oversight capabilities

Nice-to-have

  • Manufacturing environment experience
  • ITIL practices knowledge
  • Microsoft Office proficiency
  • Regional collaboration skills
  • Project coordination abilities

Key Requirements

  • High school diploma or equivalent
  • Minimum 4 years of technical support experience
  • Ability to lift up to 30 pounds

Work Rights

Not specified

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