It Operations Specialist

SHI International Corp.

Austin, TX, US
Base: $55,000 - $65,000; bonus/equity: not specifi...
Hybrid
Windows desktop environment support
Incident and request management systems
Hardware software application troubleshooting
The IT Operations Specialist provides Level 1 technical support to end-users while managing a wide variety of service requests and incidents

Job Summary

  • The IT Operations Specialist provides Level 1 technical support to end-users while managing a wide variety of service requests and incidents.
  • Employees enjoy continuous professional growth, leadership opportunities, and world-class facilities in a hybrid work environment.
  • The role requires independently diagnosing technical issues and contributing to the creation of support documentation and knowledge base articles.

Matching Summary

The IT Operations Specialist provides Level 1 technical support to end-users while managing a wide variety of service requests and incidents.

Salary

Base: $55,000 - $65,000; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • Windows desktop environment support
  • Incident and request management systems
  • Hardware software application troubleshooting

Nice-to-have

  • Strong analytical problem-solving skills
  • Corporate communications experience
  • Flexible hours availability

Key Requirements

  • Bachelor's degree in related field or relevant work experience
  • 1-3 years of experience in similar role
  • Proficiency with ServiceNow Remedy or Jira Service Desk

Work Rights

Not specified

Tailored Resume

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