Community Moderator Senior Analyst

Salesforce

Hyderabad, India
Community guidelines enforcement
Spam and policy violation removal
Q&a engagement and support
The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives, ensuring high-quality engagement, accurate information, and a safe, inclusive environment

Job Summary

  • The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives, ensuring high-quality engagement, accurate information, and a safe, inclusive environment.
  • Responsibilities include moderating community forums, identifying and escalating violations, supporting healthy Q&A engagement, and contributing to the continuous improvement of moderation processes.
  • Salesforce offers benefits and resources to support work-life balance and utilizes AI agents to accelerate impact, aiming to redefine what's possible for employees, AI, and the world.

Matching Summary

The Community Moderator Senior Analyst will proactively respond to support-related questions and assist with community content initiatives, ensuring high-quality engagement, accurate information, and a safe, inclusive environment.

Skills & Requirements

Must-have

  • Community guidelines enforcement
  • Spam and policy violation removal
  • Q&A engagement and support
  • Community content creation support
  • Monitoring community trends

Nice-to-have

  • AI-assisted moderation workflows
  • Customer-centric culture
  • Geographically dispersed team collaboration

Key Requirements

  • Minimum 2 years customer-facing experience
  • Strong written and verbal communication
  • Excellent organizational and time-management
  • Ability to work with a dispersed team
  • Working knowledge of community engagement

Work Rights

Not specified

Tailored Resume

Cover Letter