Sr Business Process Analyst - Knowledge Management And Ai

Casa Centroamerica

Pune, India
Fully remote
Knowledge management tools and processes
Kcs methodologies
Ai chatbot/automated systems
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Support Readiness & Enablement team partners with GSOE counterparts and Support business partners to enable exceptional workmate performance.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Knowledge Management tools and processes
  • KCS methodologies
  • AI chatbot/automated systems
  • Process mapping and analysis
  • Data analysis and visualization tools
  • Support technologies and platforms

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Integrity, empathy, and shared enthusiasm
  • Agile self-starter
  • Continuous learning
  • Adaptable and organized

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management experience
  • 2+ years SQL and data visualization experience
  • Bachelor's degree or equivalent experience
  • KCS and Lean Six Sigma certification highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter