Lm185: Premier Customer Care Representative Senior

FedEx

Cuautitlán, Mexico
**
Premier customer care
Top account service
Pro-active service
** FedEx is seeking a Premier Customer Care Representative Senior for its Cuautitlán, Mexico location. The role involves providing high-level customer service to top accounts, resolving service problems, and maintaining customer records to enhance satisfaction. **

Job Summary

  • Provide specialized, enhanced, pro-active service to top accounts and analyze and resolve ongoing service problems for these key clients.
  • Serve as the direct contact for top accounts, offering priority assistance, timely responses, and demonstrating independent decision-making for customer satisfaction.
  • Maintain complete customer records and profiles for top accounts to anticipate needs, advise on service changes, and ensure continued use of FedEx products and services.

Matching Summary

Match Score: 75

** FedEx is seeking a Premier Customer Care Representative Senior for its Cuautitlán, Mexico location. The role involves providing high-level customer service to top accounts, resolving service problems, and maintaining customer records to enhance satisfaction. **

Skills & Requirements

Must-have

  • Premier Customer Care
  • Top account service
  • Pro-active service
  • Problem resolution
  • Priority assistance
  • Independent decision-making

Nice-to-have

  • Anticipate shipping needs
  • Advise on service updates
  • Initiate follow-up calls
  • Interact with Sales Managers

Key Requirements

  • College degree preferred
  • 3 years customer problem/resolution experience
  • 2 years FedEx call center experience
  • Extensive COSMOS tracking and IMS knowledge
  • Extensive KIAC, FAMIS, ONESOURCE knowledge
  • Thorough knowledge of FedEx features of service
  • Working knowledge of internal FedEx policies
  • Excellent verbal and written communication skills
  • Ability to interact with upper management
  • Detail oriented
  • Proven ability to negotiate sensitive customer issues
  • Ability to speak and write English

Work Rights

Not specified

Tailored Resume

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